FAQ

Questions? Answered.

Tap a question to open the answer. Still unsure? Ask our assistant or message us.

General

What's included in your price — and what isn't?

Our price covers our work: creating, setting up, analyzing, reporting and checking. Third-party costs — domains, ad budgets on Google or Meta, and any paid tools or services — are paid by you directly to those providers.

Why don't you take phone calls?

We work by message only: Telegram, WhatsApp, Instagram or email. Everything stays in writing — your requests, our answers, the agreed price and timeline. It's faster for you and nothing gets lost.

Who do you work with?

Small and growing businesses that are serious about getting online and growing. If you're ready to start, we'll help you choose the right package and get it done.

Who owns my website and accounts?

You do — 100%. Your website, domain, business email, Google profile, ad accounts and every password, key and access are registered in your name and handed over to you. We don't claim any rights to them. After full payment, everything is your private property.

Do you guarantee results or leads?

Honestly — no one can guarantee a number of customers. We guarantee correct setup, steady monitoring, clear reports and the truth about what's working.

Websites

Is there really no monthly fee?

Yes. We host your site on modern free hosting. You pay once for the build and renew only your domain yearly (usually $10–20, paid to the domain provider). Ongoing updates are optional with Website Care.

What's the difference between Starter, Business and Premium?

Starter ($690) is a simple 1–2 page business card: your info, services, contacts as text and a map. Business ($1,490) adds up to 6 pages, a menu, working messenger buttons, gallery, lead form, email, digital card and Google profile. Premium (from $3,490) is a complete site with up to 4 languages, animations, login, forum and AI chat.

What's a revision round?

One round is one list of changes sent in one message — we apply them all at once. Starter includes 1 round (up to 1 hour), Business 2 rounds (up to 2 hours), Premium 3 rounds (up to 4 hours), within 14 days after delivery.

Revisions cover what's in your package. New features — a page, a language, buttons, animation, AI chat — are add-ons with their own price.

Can I add things to Starter later?

Yes, as add-ons: extra pages, messenger buttons, email, a digital card and more. Tip: if you need several of them, Business is usually the better deal.

How long does it take?

Starter 5–7 days, Business 2–3 weeks, Premium 4–6 weeks. The timeline starts when we have your content (texts, photos, logo) and the deposit.

How does the business email work?

We set up an address on your domain, like hello@yourbusiness.com, with no yearly fee ($199). With forwarding (+$99) every message also lands in your personal inbox, such as Gmail. It's free for normal business use, not for mass mailing.

Ads

Why is the minimum 3 months?

One month isn't enough to learn what works, why leads go up or down and where the funnel leaks. Ads need time to collect data and improve. That's why every ads plan starts with 3 months.

Is the ad budget included?

No. You pay Google or Meta directly for the ads. Our fee covers setup, monitoring, improvements and reports.

Why is a monthly plan better than one-off work?

One-off work is $299/hour. Ads Growth gives you up to 5 hours plus weekly check-ups, A/B tests and reports for $790/month — the same 5 hours alone would cost $1,495.

AI & Automation

What can an AI assistant do for my business?

Answer common questions instantly, day and night, collect contact details and requests, and hand serious leads to you. We train it on your own information so answers are accurate.

What does the monthly AI fee cover?

The AI service itself at normal usage and our support — updates to its answers and checks that it works.

Business cards & logos

How many cards do I get?

The first batch of 50–200 cards is our gift, included in the price. The quantity depends on the material and is set by us.

Can I have a QR code on my card?

Yes, on Premium cards. The QR code opens your digital business card. If you don't have one yet, we create it for $299.

I don't have a logo. What now?

Choose a Minimal Logo ($249, 1 revision) or a Signature Logo ($349, detailed and multi-color with an animated version, 2 revisions).

Payment & agreement

How do I pay?

By card via Stripe. Standard terms: 50% to start and 50% before launch.

Can I pay in installments?

Yes — projects from $1,000 can be split with Klarna, Affirm or Afterpay. The provider fee (+6.4%) is added and shown before you choose. Example: a $1,000 project costs about $1,064 in installments.

Can I cancel after I've paid?

No. Once the agreement is signed and payment is made, the order can't be cancelled or refunded — we reserve time for your project and start right away. Website Care plans are month-to-month and can be cancelled for the next month at any time. Ads plans have a 3-month minimum.

Do I sign anything?

Yes. Before we start, you review and e-sign a short agreement with the scope, price, timeline and terms. It protects both of us.

See a sample agreement ›

Do you charge sales tax?

Our services are priced without sales tax. Printed business cards are physical goods and include applicable sales tax.

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Didn't find your answer? Message us and we'll reply as soon as we can. We work with businesses that are serious about starting — if that's you, we'll gladly help. Contact us ›